Choice Integration Hub FAQs

The integration is ongoing and will continue to occur throughout the end of the year, and beyond.

As we introduce you to the new tools, you will receive training and information from several sources, including Choice University, the Integration Hub, and The Choice Connection updates. You can also leverage your Area Directors if you have questions.

Radisson CONNECT will be retired by the end of the year. We’re in the process of making sure the critical resources, tools, and documents on CONNECT are migrated over to ChoiceCentral.com.

Yes. You can view the Radisson to Choice System Mapping overview here.

Choice also leverages Medallia. You will see a similar interface and will be able to use similar guest data to help improve hotel operations. More details on leveraging the Medallia tool will be communicated later in the year.

Not at this time. Your hotel will retain its existing email address to minimize business disruption.

Brand strategy is very important as we grow. We believe there is a clear differentiation today between all our brands, including for example, Country Inn & Suites by Radisson and Comfort Inn, based on how they are performing today. It’s our goal that all Choice brands, including the nine Radisson Hotels Americas brands complement each other.

Our goal is to integrate OTA contracts by the end of the year.

Admins and GMs can set up additional users by completing the form called “Hotel User – Create OKTA Account.” For proper access permissions, assign each person to the role that matches their job duties.

Radisson properties are bookable on ChoiceHotels.com as of July 25, 2023.

Yes. The Radisson Hotels Americas website will auto-direct users to ChoiceHotels.com once all Radisson properties are bookable through ChoiceHotels.com.

You can either call 1-888-232-4772 or open a ticket on ChoiceNOW ticket to resolve this issue.
 
Any property reporting that their hotel is closed out erroneously on ChoiceHotels.com will have their ticket prioritized higher. The resolution time will depend on the root cause of the issue.

Access ChoiceCentral.com at https://apps.choicecentral.com/. Click here for a resource guide with detailed login instructions.

Yes. Each property was assigned one user account, and the GM is responsible for creating additional accounts using the User Admin app found under “Quick Links” in ChoiceCentral.com. Click here for a resource guide with detailed login instructions.

Choice University has separate sign in credentials from ChoiceCentral.com.

The Choice University Learning Management System can be found at ChoiceU.com. This is a stand-alone website with different credentials from OKTA. General Managers and ChoiceU User Administrators can use the administrative console to search, view, edit, deactivate, or create new profiles in Choice University. If you do not have General Manager or ChoiceU User Administrator access, please contact ChoiceU@ChoiceHotels.com to get started.

All properties should have access to Choice University and one property admin account, which is tied to your property email address. If you do not have the credentials for your ChoiceU Property Admin access, please contact ChoiceU@ChoiceHotels.com to get started.

All of your staff should have a ChoiceU student account—it is definitely not just for General Managers or front desk employees. We have an abundance of content that applies to your entire hotel organization, from housekeeping and cleanliness to maintenance and food and beverage courses, content for both leaders and front-line staff.

Anyone who has access to the ChoiceU Property Admin account can search, view, edit, deactivate, or create new profiles in Choice University. We communicate with students through email, so a valid email address is required to set up a ChoiceU Student account. The tool is mobile friendly. Should you choose to allow your staff to use the tool outside of the hotel, please consult with your legal counsel about compensable time requirements.

When setting up or modifying a Student account, the ChoiceU Property Admin can currently select either Management, Employee, or Owner job role. These job roles determine how the Learning Map content is automatically assigned. As we progress through the integration, we will revisit additional job roles for front-line staff.

ChoiceU Property Admin has access to the Property Dashboard, which provides an overview of the activity levels, certifications, and most recent engagement for your staff. You can also run activity reports for selected Student accounts and for specific content or learning tracks.

If you completed the “Yes I Can!” in the past, you do not need to take it again. We are working on updating these records in Choice University. If you haven’t taken it yet, we have monthly virtual training available.

HOST (Hospitality Operations Success Training) is our Operator Certification program. It’s a robust, fully virtual program of self-paced learning including live-virtual instructor led workshops. The biggest difference is that HOST is specific to Choice and includes leadership, operations, distribution, sales, profitability, and reputation management content.

If you do not already have an on-property leader with the RHGA Leadership Certificate, you will need to take HOST this year.

Each hotel is required to have at least one on-property HOST or RHGA leadership certified team member. If you have a specific scenario, please email ChoiceU@choicehotels.com.

To reach the widest audience possible, our classroom-style trainings are often held virtually. We offer a wide variety of in-person classroom training at the Choice Annual Convention.

At this point, the Choice University Learning Management System (LMS) is separate from OKTA and requires a unique log-in.

Yes, Choice University is priced differently. All properties are charged $375 quarterly for access to Choice University.

You will log into ChoiceNOW at https://choicehotels.service-now.com/hp using your OKTA credentials. If you or your staff are not already set up in OKTA, please get set up immediately by visiting the ChoiceNOW hotel portal and completing the form called “Hotel User – Create OKTA Account.” For proper access permissions, assign each person to the role that matches their job duties. You can also take the ChoiceNOW training modules available on Choice University to learn more about how to utilize this tool.

ChoiceNOW is available to you now, and you can start using it immediately for the best and fastest service. Starting July 5, the Radisson ticket entry system “Lobby” will no longer be available, and you will be redirected to the ChoiceNOW service portal. From there, your request will be routed to your Franchise Services team or the applicable Choice team for prompt action.

Updates received via ChoiceNOW typically take between 24 and 48 hours.

No. The ChoiceNOW app is not available on the Google Play Store.

STR reports are housed in Property Info Manager on ChoiceCentral.com. You can access them on ChoiceCentral.com -> Property Info Manager -> Reports -> STAR Reports.

Properties will be transitioning to choiceADVANTAGE in four phases, starting in August. We anticipate all eligible properties will have transitioned to choiceADVANTAGE by December. When your phase is ready, you will receive an invitation to attend an introductory webinar hosted by SkyTouch Technology, a division of Choice Hotels.

The transition to choiceADVANTAGE consists of three parts: 

2) Pre-conversion: Clean-up of data that will not move to choiceADVANTAGE and ensure all team members complete ChoiceU training for choiceADVANTAGE  

2) Day 1 choiceADVANTAGE Set-up & Preparation: choiceADVANTAGE data configuration, ChoiceCentral review, review of basic functionality within choice ADVANTAGE, creation of reservations and Accounts Receivables accounts within choiceADVANTAGE.  

3) Day 2 choiceADVANTAGE Conversion: check-in of reservations arriving on conversion day, manually transferring balances (A/R, House Accounts, In-House Guests, Advanced Deposits), update of room conditions, connection of Shift4 and your EMV devices to choiceADVANTAGE and set up of Digital Registration tablets. 
 
The actual time varies by hotel. Completing all required pre-conversion steps will help speed up the Day 2 choiceADVANTAGE conversion process. You should plan for 8 hours or more on Day 1 and Day 2. 

Properties will be transitioning to choiceADVANTAGE in four phases, starting in August and ending in December. When your phase is ready, you will receive an invitation to attend an introductory webinar hosted by SkyTouch Technology, our property management system partner.

SkyTouch Technology will address all the elements needed to successfully transition to choiceADVANTAGE during your introductory webinar, including system requirements. Please complete the choiceADVANTAGE Welcome Survey to provide crucial information about the computer hardware you currently use at your front desk, as well as your on-property interfaces.

During your training, the SkyTouch Technology team will cover what data will be migrated to choiceADVANTAGE automatically and what information you may want to download from your current system to ensure you have access to your data history once you are live on choiceADVANTAGE.

For accounts with local direct billing, you will need to manually transfer these accounts to choiceADVANTAGE.

Existing group blocks will automatically be built during the migration to choiceADVANTAGE. Some complex groups may need to be manually created.

Radisson Blu®, Radisson®, Radisson RED®, Radisson Individuals®, and Park Plaza® properties will continue using Opera as their property management system for the near term while we determine an end-state solution.

SkyTouch Technology will address all the elements needed to successfully transition to choiceADVANTAGE during your introductory webinar, including system requirements. Please ensure you’ve completed the choiceADVANTAGE Welcome Survey to provide crucial information about the computer hardware you currently use at your front desk, as well as your on-property interfaces.

Direct Pay is a free program that allows properties to target incremental midweek corporate business, streamline the invoicing processes, and get paid within 10 business days, guaranteed. This functionality provides corporate customers with consolidated, centralized invoices when booking reservations at participating hotels. Properties migrating to choiceADVANTAGE will receive more information about the Direct Pay program and how to enroll during the choiceADVANTAGE onboarding process.

ChoiceRM is open to all franchisees – and that means all franchisees, no matter the brand. We believe all hotels can benefit from a focus on revenue management.

Our fees vary depending on property type and level of service. You can check out our pricing structure on ChoiceCentral.com: Navigate to ChoiceCentral, then click Resources, then click Revenue Management, the click ChoiceRM.

ChoiceRM is our Revenue Management for Hire program – it is an equivalent to ROCS.

We expect there to be some changes, but rest assured, all Revenue Managers go through rigorous training, and we will continue to focus on optimizing your hotel’s performance.

The transition to ChoiceMAX is taking place in phases, with the same cadence as the transition to choiceADVANTAGE. Hotels will be notified at least 30 days prior to their ChoiceMAX launch date to ensure readiness for cutover.  
 
As a reminder, hotels that are moving to choiceADVANTAGE are also moving to ChoiceMAX. Other hotels will remain on G3.

Team members who will have access to ChoiceMAX will need to complete the ChoiceMAX and Rates Center training modules prior to your hotel’s activation date. Access this self-paced training 24/7 on ChoiceU.

Yes. When our Revenue Management team reaches out to you about 30 days prior to your ChoiceMAX transition date, we will work with you to configure ChoiceMAX and Rates Center and review rate plans, room type pricing, seasonality, overbooking strategies, and more.

ChoiceMAX is accessed through your OKTA login and will be activated as part of the choiceADVANTAGE transition. Separate ChoiceMAX user accounts must be created for each person who will access the system. Please request access for additional OKTA and ChoiceMAX accounts through ChoiceNOW.

The G3 and ChoiceMAX revenue management systems both help optimize the revenue performance of your hotel by looking at demand patterns and competitor pricing up to 365 days in advance.  
 
G3 is better suited to larger, more complex hotels, like upscale hotels with significant revenue from groups, meetings and events, and food and beverage programs. 
 
ChoiceMAX is a perfect solution for our midscale portfolio and limited-service upscale properties, which tend to have a smaller footprint and rely more on transient demand.

Yes – similar to G3, there is a competitor pricing component in ChoiceMAX. You will be able to set your competitive set and determine the weighting of the pricing.

For the most part, upscale hotels will continue using G3. G3 is a great solution for a hotel with larger meeting and events spaces and food and beverage programs, while ChoiceMAX is better suited for our midscale portfolio.

Yes – we have been working closely with SkyTouch and IDeaS to load historical data from G3 into ChoiceMAX.

For hotels remaining on G3, your access has not changed. However, if you’re having trouble accessing or using the product, you can reach out to rhgarevsupport@ChoiceHotels.com or 888-232-4772 option 4.

No, it is not required to use the property email. You can register with any email.

This depends on how far into the registration process you have gone. Please contact commissionsupport@choicehotels.com for assistance.

We prioritized speed so that your hotels could start to see the benefits of the nearly 60 million members looking to book at Choice Privileges hotels.

Radisson Rewards Americas points will be forfeited 24 months after integration, unless they create a Choice Privileges account to transfer those points.

Accounts were matched by email address. We encourage members to look at their Choice Privileges profile to ensure all information is up to date.

As a reminder, Radisson Rewards Americas members no longer have access to their accounts. Members can call the Choice Privileges Service Center at 888-770-6800 to move their points to their Choice Privileges account if their points did not match automatically.

All points automatically transferred into Choice Privileges if the Radisson Rewards Americas member had a matching email corresponding to their Choice Privileges account.  
 
For every two Radisson Rewards Americas points in a member’s account on July 18, they received one Choice Privileges point.

For the match and points transfer to happen between accounts, members needed to have the same email address in each. Those members with matching accounts received an email notification and their points were transferred. Members can check their Choice Privileges account to confirm they received their points from their Radisson Rewards Americas account. If they have questions or concerns, they can call the Choice Privileges Service Center at 888-770-6800.

We matched or raised the Elite status of all members as Radisson Rewards Americas integrated into Choice Privileges. If a member had a higher status in either program, they received that higher status in Choice Privileges. However, the Elite tiers have different names and stay requirements.

Member = upon enrollment 
Gold = 10 nights per calendar year 
Platinum = 20 nights per calendar year 
Diamond = 40 nights per calendar year (NEW) 

No. Members received a Choice Privileges number when they joined Choice Privileges.

Yes. Points will expire in 18 months if there is no activity on the account. As part of Choice Privileges, we do notify members if their points are about to expire, and we often give that member an offer to encourage them to use their points before they expire.

They can contact us through our website at ChoiceHotels.com/support, where they can find FAQs, fill in a form, or locate phone details specific to their needs.

Typically, a guest will call the Choice Privileges service center. if this happens to them, but sometimes they may call your property directly. If this happens, please use the Choice_Privileges_Hotels@ChoiceHotels.com inbox so we can look into it and credit those points.

As a reminder, points do take up to 72 hours (about 3 days) after a stay to post to a guest’s account. A great place to point guests if they have concerns is ChoiceHotels.com/Support.

For any issues, properties should reach out to the Property Support team at 888-544-3200, or at the Choice Privileges inbox at choice_privileges_hotels@ChoiceHotels.com. Please be sure to include your Choice property code when you reach out, so the team can better assist you.

“Global Points Transfer,” or the ability to exchange points with Radisson Rewards (rest of world), ceased operations on July 18. 
 
Choice Privileges has a large global footprint, providing guests the opportunity to earn and redeem points at nearly 7,500 hotels across 22 brands located in 46 countries and territories worldwide. Members can also redeem with several other hotel companies including Preferred Hotels & Resorts, which are boutique luxury hotels, BlueGreen Vacation rentals, and PENN Casinos.

Yes. Meeting planners can earn 3 points per $1 on eligible charges – including meeting space, guest rooms, and food and beverages charged to a master bill. You can learn more about the program by visiting the Choice Privileges page on Choice Central.

At this time, only Assistant General Managers and above can access the Meeting Planner Points Purchase Request form in ChoiceNOW. We are exploring expanding this in the future.

Hotels may access the Choice Privileges Meeting Planner Points Purchase Request form on ChoiceNOW to process points for meetings and events. Be sure to ask your meeting planner for their Choice Privileges account number when booking a meeting at your hotel.

We fully support you awarding extra points for anything from rewarding elite members to proactive guest complaint resolution. You can find the Discretionary Points Request Form through ChoiceNOW by searching “Points Purchase.”

Qualified events completed after July 25 can earn Choice Privileges points. We will honor any meetings already booked for a planner’s Radisson Rewards for Business Americas account. The hotel must complete the Choice Privileges Meeting Planner Points Purchase Request form on ChoiceNOW to process these points.

All meeting planners already received communications to enroll in Choice Privileges, with details on how to participate going forward.

The Radisson Rewards for Business Americas program for travel agents ended June 30, 2023 and there is not an alternative program with Choice Privileges. Travel Agents no longer earn points for making reservations on behalf of their clients, but can still earn points on personal travel by booking via direct channels with Choice.

Yes! Front desk associates in the United States and Canada who participate in the Engagement Ambassadors Rewards Network (E.A.R.N.), Choice Privileges’ equivalent to the Radisson Rewards Americas Ambassador program, can earn up to 200 points for each new guest they enroll in Choice Privileges. Agents must be members of Choice Privileges to participate in E.A.R.N.

Points are deposited within 48 to 72 hours of the enrolled guest’s departure.

For points to deposit, the enrollment must be valid, and the guest must be a new member. Also, the guest’s Choice Privileges number must be entered in at the bottom of the enrollment form and in the PMS, since points are only delivered upon departure of the stay.

Yes, absolutely! Just like a normal enrollment, these points will be delivered to the enrolling staff member 48-72 hours after the stay.

Additionally, OTA guests receive a 500-point welcome bonus when they enroll during their OTA stay. The welcome bonus is paid for by Choice Privileges, and since OTA bookings are non-points eligible stays, the hotel is not assessed loyalty fees for the enrollment. It’s a win-win for everyone.

Yes! We will be launching E.A.R.N. for our properties in Latin America. Keep your ears open in the coming weeks for the official announcement and see how your front desk employees can take advantage of this new program.

To take advantage of this benefit, Ambassadors need to be members of Choice Privileges. There is no other enrollment process required to participate in E.A.R.N. Engagement Ambassadors just need to ensure their Choice Privileges member number is at the bottom of the enrollment application for everyone they sign up on property.

The agent can enroll themselves here, using a link that automatically adds the employee attribute. However, we automatically grant the required employee attribute if an employee enrolls any other way once they enroll their first guest.

The Radisson Rewards for Ambassadors Americas site was decommissioned on July 18.

Any points Ambassadors had in their Radisson Rewards Americas account on July 18 were automatically transferred to their personal Choice Privileges account on July 25, if they were a member of Choice Privileges.

Yes, if Engagement Ambassadors enroll a former Radisson Rewards Americas member in Choice Privileges, with a qualifying stay, they will earn points for the enrollment.

Front desk agents can enroll guests in Choice Privileges by clicking on the internet icon next to the “Member No” field. This leads to the Choice Privileges enrollment form, and agents must add their Choice Privileges member number to get credit for this enrollment.

You can track your team’s performance in the Choice Privileges General Manager Report located on ChoiceCentral.com -> Property Info Manager -> Reports -> Choice Privileges Reports.

It really comes down to educating your staff and paying attention to Stay Review. Anytime an employee earns points for a stay, it will show up in Stay Review.

These rates will be mapped to Choice Privileges redemption rates. Reimbursement to the hotels will be processed according to Choice Privileges reimbursement rates.

No, this rate plan is not yieldable. No, Choice Privileges does not have any blackout dates on reward nights.

In most cases, properties can block up to 5% of their rooms from Reward Night redemption. However, on a case-by-case basis, upscale properties with larger inventories of high-priced suites can request an exclusion of up to 20% of their rooms. To make this request, properties can visit ChoiceNOW and search “Exclude Room Types” to find the correct form.

No. With Choice Privileges, Points Plus Cash is reimbursed the same way as other Reward Nights. Hotels will not have to collect any Points Plus Cash payment at check-in from the guest.

Properties are billed for redemptions reservations on their monthly property invoice.

Points Plus Cash reimbursements look identical to all SRD (Reward night) reservations and hotels are reimbursed in the same way.

When a member uses a Reward Night, your property will get paid up to 90% of your ADR. The calculation takes into account Occupancy and Redemption volume. The minimum reimbursement is $25.

The higher your hotel’s occupancy, the higher your reimbursement. And for our properties that receive high redemption volumes, the more Reward Nights you take as a percentage of your total annual inventory, the higher your reimbursement can be as well.

No. Through the end of September, legacy Radisson hotels were given a minimum reimbursement of 60% of ADR. From October 1 onward, all properties have been folded into the standard reimbursement policy.

The $25 you see in your PMS for a reward night is a placeholder representing your property’s minimum reimbursement. The actual amount gets calculated and is updated in choiceADVANTAGE during the night audit, every night.

At the beginning of integration, we cut Radisson Rewards Americas redemption point levels in half to avoid devaluing those members’ points when they came over to Choice Privileges. This is because at the time two (2) Radisson Rewards Americas points were worth one (1) Choice Privileges point.

As of October 1, we have adjusted point levels for the entire portfolio to ensure hotels are priced appropriately.

No, the amount of points a guest uses to book a night has no impact on your reimbursement. Our reimbursement methodology considers your property’s Average Daily Rate, Occupancy, and the total number of Redemption nights for that night.

You can request a review of your redemption rate using ChoiceNOW.

The ADR level breakdown can be found on the Choice Privileges pages on ChoiceCentral.com. Click on Reward Night Information > Reimbursement > and click on “View SRD Reimbursement Examples” at the bottom of the page.

Members are eligible for retroactive credit. To earn this credit, they can log into their Choice Privileges account and complete a “Report Missing Stay” form. 
 
New members can receive retroactive credit for stays completed up to 30 days prior to their enrollment. Existing members can apply for retroactive credit for up to 12 months after their stay if they were a member at the time of their stay.

Reservations will not be updated automatically. However, if they are a Choice Privileges member and their accounts were matched, points will be awarded to their Choice Privileges account.

Please discard all Radisson Rewards Americas member cards and collateral at your hotel. In your Welcome Kit, you received paper membership cards to provide the guest with upon enrollment at the hotel. Please encourage guests to use the free mobile app whenever possible.

All hotel goals remain the same through 2023. You can track your performance in the Choice Privileges General Manager Report located on ChoiceCentral.com -> Property Info Manager -> Reports -> Choice Privileges Reports.

All validations were removed from that field in Opera, allowing entry of Choice Privileges numbers.

Choice works with their Legal and Operations teams to make sure that we can deliver an optimal experience for Members globally. There are nations and territories where we are unable to do this due to legal, technical, or privacy regulations.

Additionally, Choice Privileges systems have not added unique language character sets from countries like South Korea and Japan.

On choiceADVANTAGE, you can check the arrivals tab and guest profile page. Check for Gold, Platinum, or Diamond on the top banner or for an icon next to the “Elite Status.” 
For those on Opera, click the “Comments” button to see a member’s elite level. For those on Opera Cloud, click the “Notes” on the reservation.

Additionally, we recently added the “Choice Privileges Elite Member Arrivals” report to help you prepare to provide your Elite members with a warm welcome. We suggest running the Report at the beginning of the day or during any downtime. Access the report on ChoiceCentral.com in the Property Info Manager application. First type in your property code, and then in the reports menu click on Choice Privileges reports > Elite Member Arrivals report.

Once you’ve identified Elite members arriving for the day, remember that they may arrive up to two hours earlier than other guests to take advantage of their Elite Early Check-in Benefit. And make sure to thank them for being an Elite member!

No, you cannot see the total amount of points a guest has – just their membership status tier. We can’t make this information available due to privacy concerns.

We recognize that some properties, at this moment, do not have a Guest Look-up Tool available to them. We are working to make this resource available this year.

In the meantime, you may be able to ask the guest to use their phone to find their member number on their Choice Privileges account.

They will receive 250 points for every qualifying stay they complete.

No. Members will need to call the Choice Privileges Service Center at 888-770-6800 to get their membership number. We also encourage them to download the mobile app on their phone.

Hotels with Opera cannot look up any member information.

From the Manage Reservations screen, after you have searched the for reservation(s), click on the “I want to” arrow next to the reservation. From the menu that pops up, select “Membership” towards the lower right hand of the screen.

The only place Reward Night reservations can be completed is on ChoiceHotels.com.

Yes, hotels can purchase discretionary points on behalf of a guest using ChoiceNOW.

Yes, your hotel received a Welcome Kit from Choice Privileges in July. If you did not receive your kit, please contact loyaltyintegrationquestions@ChoiceHotels.com for help.

All Radisson Rewards Americas key packs should be recycled or discarded for use by your hotel. For coffee cups and plates, we ask that you finish that inventory.

To order new collateral in the future, follow these steps to create an account with VALO Commerce:  

1) Email Support.ChoiceHotels@hhglobal.com to request your account.  
2) Include your Choice Property Code, Radisson email address, first and last name, and your brand in the request. 

These rates are booked on ChoiceCentral.com through the Reserve SED, LFF and LEMPL app. Access Reserve SED, LFF and LEMPL by clicking on Quick Links in the upper left menu on the ChoiceCentral.com homepage, then click on Reserve SED, LFF and LEMPL. Click here for the Reserve SED, LFF and LEMPL resource guide with detailed instructions.

All properties will migrate from Rate Code Express / CHW eXpress (CEx) to one of Choice’s rate management tools by the end of the year. In the meantime, you should continue leveraging your rate management tool as you currently do, business-as-usual. Any rates loaded into Rate Code Express / CHW eXpress (CEx) will migrate over to the new tool during system migration.

We are still working in a dual environment with Curtis-C and choiceEDGE. As we move our partners, like the GDS and OTAs, everything will be in choiceEDGE. We are moving everything over in a specific cadence aligned with our partners.

For Country Inn & Suites and Park Inn properties, rate plan code names will change as your property migrates to choiceADVANTAGE. For Radisson properties that will continue using Opera as their Property Management System, rate plan code names will change later in the year.

Choice “Best Of” rate functionality ensures that Negotiated Accounts receive the best available rate when booking at your hotel. When selling rates are below the account’s fixed Negotiated Rate, the account will be offered BAR. When rates are above the fixed Negotiated Rate, the account will be offered their fixed rate. The RNTE functionality is not supported by Choice systems.

You can access Rates Center from ChoiceCentral.com. From the ChoiceCentral.com home page, click on Quick Links -> Rates Center.

We work with our suppliers to regularly update contacts and ensure that the content is up to date. As we add vendors to the Choice system, they are added to the directory immediately as part of their onboarding process.

With the retirement of Radisson SHOP and the transition to Choice Brand Pages and Vendor Directory, you will need to navigate to each of the vendor’s sites to place individual orders.

Datasource is still a qualified vendor and is included on the Vendor Directory. If there are any changes to the items that Datasource provides, this will be updated on your Brand Pages.

By the end of the year, we plan to integrate all Radisson and Choice contracts so that all properties will have access to Choice’s pricing.

If you have any questions related to procurement, the vendor directory, or finding vendors and products, please email procurement_help@ChoiceHotels.com.

Currently, no brand standards have changed. Timing for any potential changes will vary by brand, but all brand teams are reviewing existing brand standards for optimization, such as improving product quality or cost savings. If there is a change made, you will be informed through corporate communications channels.

Right now, there have been no changes to the breakfast programs. 

Country Inn & Suites by Radisson is required to use Sysco, Royal Cup Coffee, Flordia’s Natural, Cardon’s Golden Malted Waffles, Edward Don Company, Wasserstorm, and The Cawley Company. These properties should review the Breakfast Program Implementation Kit (PIK) in their Brand Page for more details. 

Other brands are allowed to use any other vendor. 

Since March 2023, EcoSure (previously Deloitte) consultants have been conducting training, non-accountable Quality Assurance Reviews (QARs). This will continue through the end of 2023. Beginning in 2024, the QARs will be accountable. Updated brand standards and all associated QAR non-compliance penalties will be announced by the end of Q3 2023. This information will be communicated via email and posted on each Brand Page.

If you have any questions related to the brand pages, please email brandprograms@ChoiceHotels.com.

Yes, all accounts have been integrated across the Global Sales organization so that sellers are representing all Choice and Radisson brands to corporate customers, depending on the needs of their travelers.