Back of House (BOH) Definition: The functional areas of a hotel in which personnel have little or no direct guest contact. Example: Areas off-limits...
Choice Onboard As an Owner or General Manager of a new hotel coming into the Choice system, you have access to a...
Heating Ventilation and Air Conditioning (HVAC) Definition: HVAC systems provide control of the interior temperature, humidity, air movement, and air quality within the structure. A well-designed...
MPI: Market Penetration Index Definition: A metric used to determine whether the property is achieving its fair share of occupancy as compared to a...
Choice Hotels Awards Gold Awards: The Top 10% hotels of a brand that are award eligible, ranked by the 12-month unadjusted Likelihood to...
HOST: Hotel Operations Success Training This Choice Hotels comprehensive online certification program is designed for leaders who are responsible for the daily operation and management...