Back of House (BOH) Definition: The functional areas of a hotel in which personnel have little or no direct guest contact. Example: Areas off-limits...
Choice Onboard As an Owner or General Manager of a new hotel coming into the Choice system, you have access to a...
Heating Ventilation and Air Conditioning (HVAC) Definition: HVAC systems provide control of the interior temperature, humidity, air movement, and air quality within the structure. A well-designed...
MPI: Market Penetration Index Definition: A metric used to determine whether the property is achieving its fair share of occupancy as compared to a...
Business Leadership and Management Courses The courses in this school are designed to help you enhance your knowledge and understanding of the skills needed to...
Hotel and Business Operations Connections The School of Hotel and Business Operations is only one part of the training opportunities provided to you by Choice...
Hotel and Business Operations Curated Content Content curation is the process of gathering and presenting information relevant to a particular topic or area of interest. Through content...
Choice Hotels Awards Gold Awards: The Top 10% hotels of a brand that are award eligible, ranked by the 12-month unadjusted Likelihood to...
Hotel and Business Operations Courses The School of Hotel and Business Operations is designed to provide you information expand your knowledge in running your hotel...
HOST: Hotel Operations Success Training This Choice Hotels comprehensive online certification program is designed for leaders who are responsible for the daily operation and management...