Program/Application Integration – Quick Reference Guide
| Radisson | Choice | Description |
|---|---|---|
| Radisson Academy Online | ChoiceU | Learning platform available 24/7 |
| Radisson Single Sign-On | Okta | Single sign-on authentication |
| The Lobby / ServiceNow | ChoiceNOW | Technology and general hotel support available 24/7 |
| WEA – WebExtra Atlas | ChoiceNOW | Request changes to property pages on ChoiceHotels.com |
| DAM – Ice Portal | ChoiceNOW | Property photo management |
| Radisson CONNECT | ChoiceCentral.com > Brand Pages | Brand news and resources |
| Radisson SHOP | ChoiceCentral.com > Brand Pages | Procurement platform, replaced with Vendor Directory |
| HSA – Hotel Security Application | ChoiceCentral.com > User Admin | Controls access to ChoiceCentral.com for property staff |
| Employee / Friends & Family discount codes | ChoiceCentral.com > Reserve SED, LFF and LEMPL | Employee / Friends & Family discount rates |
| No equivalent | ChoiceCentral.com > Property Information Manager (PIM) | Property-specific information (room count, amenities, etc.) |
| TCS – TACS Commission Processing | Onyx | Travel agent commission processing platform |
| Customer Service Application (CSA) | ChoiceCentral.com > Guest Relations Response | Guest complaint repository |
| TrueView | ChoiceCentral.com > PIM > Reports > Quality Assurance Review | LRA inspection results, reports, and waivers |
| PME – Property Month End | ChoiceCentral.com > Rev/Occ Reporting* | Tool for validating revenue, occupancy and other KPIs *Applies to properties not on Opera or choiceADVANTAGE |
| No equivalent | ChoiceCentral.com > Quick Links > Choice Billing Portal | Franchisee invoicing and billing portal |
| Rewards for Employees (CCE) – Radisson Rewards Ambassadors | Engagement Ambassadors Rewards Network (E.A.R.N.) | Loyalty rewards for on-property enrollments |
| Radisson Rewards Americas | Choice Privileges | Loyalty rewards program |
| WFR – WebFocus Reporting / Hotel Analytics Lobby (HAL) | ChoiceCentral.com > PIM > Reports | Property-specific reporting for property management |
Check out the Choice Integration Hub for more Radisson integration updates!
If you have specific questions in regard to the ChoiceU.com platform, click here.