CFL: Compact Fluorescent Light or Lighting Definition: A type of fluorescent light. Compared to incandescent lamps of the same luminous flux, CFLs use less energy and...
CIC Program: CheckINN Certified Program Definition: The CheckINN Certified Program recognizes hotel properties that provide best-in-class service to CLC guests. The program provides CLC customers...
Customer Acquisition Cost (CAC) Definition: Customer acquisition cost is the aggregated sum of all expenses to put heads in beds. This includes travel promotions,...
DPA: Digital Performance Analyst Definition: A Choice Hotels Digital Performance Analyst (DPA) works with you (at no charge) to optimize your hotel’s digital presence...
Hotel Operating Statistics Almanac Definition: The HOST Almanac contains information on hotel revenues and expenses broken down by departments including rooms, food and beverage,...
HVAC: Heating Ventilation and Air Conditioning Definition: HVAC systems provide control of the interior temperature, humidity, air movement, and air quality within the structure. A well-designed...
Indoor Air Quality (IAQ) Definition: Pollution from gases or particles released into the air is the primary cause of indoor air quality problems. Inadequate...
OPD: Onboarding Project Director Definition: Choice Hotels’ OPD team is field-based and serves as the single point of contact in the field during the...
PBX (Public Branch Exchange) Operator Definition: Person who operates a Private Branch Exchange at a hotel. Example: Switchboard operator. Reference: www.meetingpages.com/terms-glossary
Year-Over-Year (YOY) Definition: A comparison of metrics between a specific date and the same date one year earlier. Often presented as a...