GIS: Guest Insight System Definition: Choice’s Guest Insight System (GIS) provides access to the survey responses from your guests and numerous reports you can...
Guest Resolution Form (GRF) Definition: A Choice-specific form used to record and track information on each guest complaint. This form must be completed and...
HSIA: High-Speed Internet Access Definition: The way in which the internet was accessed (fiber optics, satellite, cable, etc.) as well as the access speed....
MLOS: Minimum Length of Stay Definition: An inventory control mechanism used to optimize stay patterns, primarily to ensure that a peak demand night does not...
QA: Quality Assurance Definition: The approach to ensuring the consistent delivery of services. References: https://academia.edu/15440500/Hotel_Operations_Management_Glossary
Wi-Fi: Wireless Internet/Fidelity Definition: Wi-fi enables guests to access a wide range of information, applications, and computing resources without connectivity problems. Example: Slang...
Housekeeping Upon Request Program (HKUR) Definition: An optional program for the Ascend Hotel Collection, Comfort, Quality, Sleep, Clarion, Clarion Pointe, Econo Lodge and Rodeway Inn...
How to Hallway Below you will find the “Call to Action” for each of the Choice University Education Sessions, you can click or...