QA: Quality Assurance Definition: The approach to ensuring the consistent delivery of services. References: https://academia.edu/15440500/Hotel_Operations_Management_Glossary Updated on August 17, 2021 Tagged: HotelService Was this article helpful? Yes No Related Articles CPOR: Cost Per Occupied Room AV: Audio Visual (Equipment) Area of Protection (AOP) (Franchise) H.I.D.: High-Intensity Discharge (Light Bulbs and Lamps) GSA: General Services Administration FTE: Full-Time Equivalent