BEO: Banquet Event Order Definition: The complete detailing of a meeting/event, including menus, room setup, start/end time, special requests, A/V, etc. Example: Also known...
choiceADVANTAGE (cA) Definition: A web-based property management system (PMS) that focuses on the key hotel functions including front desk procedures, group sales,...
ChoiceCentral.com Definition: The official franchisee website for Choice Hotels International and their franchisees, specifically designed for internal (not publicly viewed) use;...
choiceEDGE Definition: A cloud-based global reservations system that manages all distribution for Choice Hotels, optimizing rate, inventory, availability, shopping, booking and...
Choice Revenue Management (ChoiceRM) Definition: Choice Hotels’ comprehensive consultation program designed to help franchisees increase revenues through strategy recommendations from experienced and highly trained...
Choice Privileges (CP) Definition: Choice Hotels’ award winning loyalty program where members (nearly 38 million worldwide) can earn points that can be used...
DND: Do Not Disturb Definition: A sign placed outside a guest room indicating that the guests don’t want to be bothered until after check-out...
eHOG: Electronic Hotel Opening Guide Definition: It is the framework for building the database for a new Choice hotel. It includes inventory, brand, local and...
F&B: Food and Beverage Definition: F&B services in a hotel can include a restaurant, lounge/bar, room service, banquet service, poolside grill, etc. References: https://www.socialtables.com/blog/hospitality/hotel-terms-dictionary/
Front of House (FOH) Definition: The functional areas of the hotel in which employees have extensive guest contact. Example: Food and beverage outlets, front...