QA: Quality Assurance Definition: The approach to ensuring the consistent delivery of services. References: https://academia.edu/15440500/Hotel_Operations_Management_Glossary
QAR: Quality Assurance Review Definition: During a Quality Assurance Review, Choice Hotels are evaluated for the following requirements: Guest Satisfaction, Cleanliness, Condition, and Brand...
Rates Center Definition: Developed by Choice Hotels, Rates Center is a centralized, web-based tool that allows hotels to manage all rates integrated...
Revenue Management (RM) Definition: The application of disciplined analytics that predicts real-time customer demand and optimizing the price and availability of products to...
RevPAR: Revenue Per Available Room Definition: A metric used to assess how well a hotel has managed their inventory and rates to optimize revenue. Example:...
RFP: Request for Proposal Definition: Is a document that solicits proposal, often made through a bidding process, by an agency or company interested in...
REPO: Repositioned Hotel Definition: Changing from one Choice brand to another. Example: A Comfort Inn repositions to a Quality Inn.
ROA: Rodeway Owners Association Definition: This association (through the Rodeway Owners Council) provides regular input and feedback on the various operations and marketing programs...
ROI: Return on Investment Definition: Is a ratio between the net profit and cost of investment resulting from an investment of some resources. A high ROI...