Housekeeping Upon Request Program (HKUR) Definition: An optional program for the Ascend Hotel Collection, Comfort, Quality, Sleep, Clarion, Clarion Pointe, Econo Lodge and Rodeway Inn...
HVAC: Heating Ventilation and Air Conditioning Definition: HVAC systems provide control of the interior temperature, humidity, air movement, and air quality within the structure. A well-designed...
Guest Satisfaction Awards Program The Guest Satisfaction Awards Program recognizes and celebrates hotels for achieving high Guest Satisfaction Scores based on guest responses from...