GOP: Gross Operating Profit Definition: A profitability metric that measures operating performance. GOP is helpful in determining operating efficiency before non-controllable fixed expenses. Example:...
GPO: Group Purchasing Organization Definition: An entity that leverages the purchasing power of a group of businesses in order to obtain discounts from suppliers...
GSA: General Services Administration Definition: A federal government agency that supports basic functions of other federal government departments. Example: The GSA sets local hotel...
Guest Resolution Form (GRF) Definition: A Choice-specific form used to record and track information on each guest complaint. This form must be completed and...
HDMI: High-Definition Multimedia Interface Definition: A digital/audio/video/data connector; a replacement for analog video standards that is compatible with computer monitors, video projectors, digital TVs...
Heating Ventilation and Air Conditioning (HVAC) Definition: HVAC systems provide control of the interior temperature, humidity, air movement, and air quality within the structure. A well-designed...
High Guest Impact (HGI) Items Definition: Items based on consumer research that have the highest impact on the guests’ impression of the hotel. Example: bedding...
HSIA: High-Speed Internet Access Definition: The way in which the internet was accessed (fiber optics, satellite, cable, etc.) as well as the access speed....
H.I.D.: High-Intensity Discharge (Light Bulbs and Lamps) Definition: High-intensity discharge light bulbs and lamps are a family of gas-discharge arc lamps which create light by sending an...
Hotel Operating Statistics Almanac Definition: The HOST Almanac contains information on hotel revenues and expenses broken down by departments including rooms, food and beverage,...