Learn. Perform. Achieve! September 2023: Housekeeping Week and Desk of the Dean

PERFORM, PERFORM 2023 Choice Hotels

Every month we highlight opportunities for leaders and managers to improve the performance of their teams. Plus, we are pleased to announce Operator Certifications (HOST/Extended Stay Essentials) completions and acknowledge the achievement of those who are now operator certified.

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International Housekeeping Week!

Anyone in the hotel industry will tell you some of the hardest-working individuals in a hotel are the housekeeping staff. According to the U.S. Bureau of Labor Statistics, there were an estimated 771,390 housekeepers across the U.S. as of May 2022. Without them, you wouldn’t be able to keep up with the demand, book your rooms to capacity, and maximize revenue, which ultimately impacts the overall success of your hotel.

The 2nd full week of September is a special time to celebrate the work your housekeeping staff does – it’s International Housekeeping Week! During this week, take some time and thank your housekeeping team. Need some ideas? Check out this special video, featuring GM Roz, as she shares a few ideas on how you can celebrate and support these hard-working individuals. From us at Choice University, we want to send a big THANK YOU to the entire housekeeping team!

Check out this training on ChoiceU.com!

Housekeeping Upon Request: Helping Improve the Guest Experience and Your Bottom Line
In an ever-changing world, it is more important than ever to adjust to your guests’ preferences. In this video, learn about “Housekeeping Upon Request” – an optional cleaning program that can help meet your guests’ needs and help improve your bottom line. Discover what the program consists of, how it works, and the benefits it can provide you and your guests.

Communicating Your Housekeeping Policy – To Clean or Not to Clean
Communicating your housekeeping policy to your guests at check-in is a great way to proactively set your guests’ expectations – especially if you offer a flexible schedule. Watch this quick video for tips to avoid miscommunication, additional calls to the Front Desk, and annoyed guests who don’t understand why their room wasn’t cleaned every day.

From the Desk of the Dean: Season 3!

By: Jeneane Becker, Dean, Choice University

As a leader at your hotel, you face new challenges daily. With time, through trial and error, you’ll find ways to overcome those challenges. However, we want to help make your leadership journey just a little bit easier. The good news is that other leaders have faced similar situations and lived to tell the tale!

You don’t have to muddle through on your own! We’ve put together a video series just for leaders, called From the Desk of the Dean, to share leadership lessons based on real-life experiences.

In each short video (each fewer than 5 minutes!), I share the mistakes I’ve made as a leader as well as my more successful leadership moments. To give you a different perspective, I sometimes invite my colleagues from across Choice to share their experiences. Most importantly, we share all the lessons that go along with learning from these successes and failures. After each video, I recommend reflecting on the situation and lessons learned and deciding how you might implement the key takeaways.

While we finish recording our next season of lessons, expected to launch at the end of September, why don’t you check out a few of my favorite lessons from past seasons? I’d suggest my series on feedback: “The Gift of Feedback”, “Receiving Feedback as a Leader”, and “Creating an Atmosphere of Ongoing Feedback”. And to see one of my colleagues in action, try Kristin Miller-Goddard’s “Navigating a Member’s Personal Crisis”. Even if you’ve seen them before, you might have a new takeaway.

Like all leaders, I’m continuously facing new and difficult situations that help me to learn, grow, and improve. That means there are likely many more videos to come. So, stay tuned, and let’s learn together!

View Past Seasons Now on ChoiceU.com!
Available to hotel managers and owners only

Three Legal Risks Hotel Operators and Their Employees Need to Make Sure They Are Aware of in 2023.

Recorded at the 2023 Choice Convention, hear from Stephen Barth of HospitalityLawyer.com and Justin Bragiel, General Counsel of the Texas Hotel and Lodging Association, as they discuss three fundamentals of hotel operations that all employees should be aware of in this current business environment. These fundamentals of risk management are important to the protection and safety of your guests and can help prevent your hotel from serious legal consequences.

Watch this ChoiceU TALKS video now on ChoiceU TV

Choice University is excited to announce that we have launched our LinkedIn page. Our goal is to work together to help hotel leaders and their team members achieve their goals through learning.

Please follow us a follow on LinkedIn to stay connected to Choice University through our LinkedIn Page!

Operator Certifications (HOST/ExtendedStay Essentials) Earned in August!

Congratulations to the following individuals who earned their operator certification last month!

Dixitkumar Patel AL177 Econo Lodge
Olga movchan AL189 Quality
Ritesh soni AL225 Comfort Suites
Karishma Patel AL636 Quality
Yatin Patel AR212 Quality
Luis Borbon AZ207 Quality Gold
Daniel Laverick CNA93 Clarion
Brian White CNB01 Clarion
Nisha Tilton CO018 Comfort Inn
Hardi Patel FL251 Quality
Carey Hibley FL712 Comfort Inn
Amarcus McMillian FL716 Comfort Inn
Kobe Roe FL907 Comfort Inn
Camille Florez FL990 Comfort Suites Platinum
Stephanie Cashell FLC09 Comfort Inn
Sarah McCorry FLG51 WoodSpring
Velish Patel GA245 Quality
Matthew Singleton GA424 Quality
Bruce Jordan IA251 Quality
Aimee Bradley ID030 WoodSpring
Landon Draper ID049 Sleep Inn
Ravi Patel IL054 Comfort Inn
Brittney Stallworth IL081 Comfort Suites
Darius Strickland IL583 WoodSpring
Robert Brown IL651 WoodSpring
Tonya Graves KS333 Mainstay Suites
Amanda Best KY310 Comfort Inn
Leandro Januario MA245 Comfort Inn
Patrick Willis MI235 Comfort Suites
Smit Patel MN018 Quality
Priya Patel MO131 Comfort Suites
Rocky Patel MO252 Comfort Inn
Raj Shah MS375 Quality
Franciso Torres NC194 Quality
Emily Harmeyer ND052 Sleep Inn
Cara Azure ND115 Suburban
Scott Brown ND118 WoodSpring
Alyx Delgado NM174 Quality
taryn Ramirez NV119 Quality
Erica Leonard NY359 Comfort Inn
Sarah Esposito NY818 WoodSpring
Rajiv Ghelani OH096 Quality
Donna Walz OH300 Quality
Cassandra Price OH653 Sleep Inn
Dietra Allison OH748 WoodSpring
dharmik patel OK214 Comfort Inn
Dusty Gribner OR111 Comfort Inn
alpa patel PA373 Sleep Inn
Jay Patel SC040 Comfort Inn
Tim Armstrong SC178 Comfort Suites
Raj Patel SC680 Quality
Samir Patel TN615 Clarion Pointe
Dana Jones TN872 WoodSpring
Kirk Perry TN873 WoodSpring
Maria Yip-John TT005 Comfort Inn
Francisco Estrada TX305 Quality
Dawn Guerrero TX370 Quality
Ashley Camacho TX530 Quality
Andy Medellin TX776 Comfort Suites
Chris Patel TX825 Comfort Suites Gold
Tunicia Wilson TX904 Suburban
Mihir Patel TXA01 Quality
Sean Thomas TXC36 Comfort Suites
Parth Chaudhari TXE54 Comfort Inn
Lori jackson TXK59 WoodSpring
Chris McPherson TXK60 WoodSpring
Shoni Smith TXK71 WoodSpring
Dennis Rivera TXK82 WoodSpring
Ashleigh Evans TXM80 WoodSpring
Jermal Keels VA641 Suburban
William Carter VA762 WoodSpring
Paran Singh WA102 Sleep Inn
Jaymie Brandt WI427 Ascend
Shauna McWilliams WY074 Mainstay Suites