Small Steps Today. Smoother Days Ahead.
Miguel from Maintenance has a saying:
“A little prep today saves me a lot of headaches tomorrow.”
Honestly, he’s not wrong.
Whether he’s replacing a lightbulb, checking an HVAC unit, or getting ahead of a repair before guests ever notice an issue, Miguel knows the secret to smoother operations is simple: prepare early.
That same mindset applies to the upcoming transition to the new ChoiceU.com.
The new learning experience is designed to make training easier to find, easier to use, and more connected to the daily realities of hotel operations. While the platform is getting a major refresh, the trusted training content hotel teams rely on is still there, now delivered through a cleaner, more intuitive experience.
And just like Miguel would tell you, a few small steps now can make launch day a whole lot smoother.
Three Quick Steps Before Launch
- Complete Any In Progress Training
Teams should complete any active training by the end of day May 25 to help ensure progress is captured before launch.
- Make Sure Everyone Has Okta Access
Access to the new ChoiceU.com will require Okta login credentials.
Choice University encourages broad access to learning across the hotel, including front desk associates, guest room attendants, maintenance teams, breakfast attendants, and leadership teams. Learning works best when everyone has access to grow, develop, and stay informed.
Okta is also becoming the standard access point for key Choice systems, helping create a more connected and secure experience across platforms.
- Confirm Email Alignment
One of the most important preparation steps is ensuring each learner’s ChoiceU.com profile email matches the email tied to their Okta account.
This helps training history, certifications, and learning progress transfer successfully into the new experience.
What Teams Can Look Forward To
Here are just a few things hotel teams will notice after launch:
- A cleaner, more modern homepage
- AI powered search that helps learners quickly find training and answers
- Learning Plans aligned to hotel roles and responsibilities
- Easier onboarding and compliance tracking
- Less time spent searching and more time applying learning on the job
- Greater flexibility to explore professional development content
Learners will also be able to navigate four learning experiences based on their goals:
- Foundations for role based and compliance training
- Explore to browse the full training library
- Solutions for real hotel operational challenges
- Grow for leadership and professional development
Training Records and Progress
Completed training records are expected to transfer into the new platform when email addresses are properly aligned between systems.
Previously earned certifications are also expected to carry over, although some items may appear differently in the updated experience.
For team members participating in the HOST Program, progress is also expected to continue transferring successfully when account details are aligned.
A Few Additional Things to Keep in Mind
As teams prepare for launch, here are a few additional reminders:
- Saved bookmarks and links from the current ChoiceU.com will no longer work after transition
- Some features, including badges and ChoiceU Schools, will roll out in phases after launch
- Reporting dashboards and enhanced insights are planned for release following launch
- Features and functionality may vary by region and will continue evolving over time
Need Help? ChoiceU Is Here for You
To support hotels through the transition, the Choice University team is offering ongoing resources and live support opportunities, including:
- A short “Getting Ready for the New ChoiceU.com” training video available in English, French, and Spanish
- Weekly ChoiceU Office Hours every Wednesday at 1:00 PM ET
- Support through ChoiceNOW or by emailing choiceu@choicehotels.com
Miguel would probably say this whole transition comes down to one thing: don’t wait until the wrench slips.
A little preparation today can mean fewer login issues, less confusion, and a smoother experience for everyone on launch day.
And the good news? You’ve got this, team.
