CTA: Closed to Arrival Definition: An inventory control mechanism meaning no new reservations can be taken for guests arriving on this particular date. Example:...
DND: Do Not Disturb Definition: A sign placed outside a guest room indicating that the guests don’t want to be bothered until after check-out...
FMLA: Family and Medical Leave Act Definition: A United States labor law requiring employers to provide employees with job-protected and unpaid leave for qualified medical and...
GIS: Guest Insight System Definition: Choice’s Guest Insight System (GIS) provides access to the survey responses from your guests and numerous reports you can...
High Guest Impact (HGI) Items Definition: Items based on consumer research that have the highest impact on the guests’ impression of the hotel. Example: bedding...
HSIA: High-Speed Internet Access Definition: The way in which the internet was accessed (fiber optics, satellite, cable, etc.) as well as the access speed....
Heating Ventilation and Air Conditioning (HVAC) Definition: HVAC systems provide control of the interior temperature, humidity, air movement, and air quality within the structure. A well-designed...
IDP: Internet Distribution Policy Definition: Choice’s Internet Distribution Policy (IDP) is designed to help ensure that all Choice branded hotels are well positioned across...
ILP: Internet Landing Page Definition: One of the Good Standing Requirements, the ILP is the page a guest sees when initially connecting to your...
ISP: Internet Service Provider Definition: An Internet service provider that provides Internet connectivity to an organization or to consumers. Example: Comcast, COX, AOL, etc....