PBX (Public Branch Exchange) Operator Definition: Person who operates a Private Branch Exchange at a hotel. Example: Switchboard operator. Reference: www.meetingpages.com/terms-glossary
PCI DSS: Payment Card Industry Data Security Standard Definition: The Payment Card Industry has a set of standards for securing information (credit cards and CVC/CVV numbers) from theft...
Performance Zones (PZ) Program Definition: Choice Hotels’ Performance Zone Program holds franchisees accountable for meeting guest expectations, implementing brand standards, and complying with their...
Performance Zones (PZ) Program Scorecard Definition: The Performance Zones Scorecard summarizes your hotel’s compliance status for Quality Assurance Review (QAR) and good standings requirements. Example:...
POS: Point of Sale Definition: An outlet in the hotel that generates income. Example: A restaurant or Marketplace in your hotel. References: https://hotelterminology.wordpress.com
PM: Preventive Maintenance Definition: A systematic approach to maintenance in which situations are identified and corrected on a regular basis. Example: PM helps...
Property Definition: A hotel, motel, inn or other accommodation facility. References: www.clairvoyix.com/files_doc/terminology2.pdf
PMS: Property Management System Definition: This term refers to the computerized system used by the hotel to manage its rooms revenue, room rates, room...
PIP: Property Improvement Plan Definition: A requirement by hotel brands that owners undertake renovations and upgrades to meet current chain standards. PIPs are generally...
PTAC: Packaged Terminal Air Conditioner Definition: Equipment combining an air conditioner and a heater into a single, electrically-powered unit typically installed through a wall and...