The Huddle Helper May 2023
Are you a Happy to Help Hero?
We are pleased to share with you one of our 2023 Happy to Help Platinum Heroes, Alexander Weight from the Sleep Inn & Suites, Bismarck, ND.
His Front Desk Manager, Jody, told us how in December of 2022, there was a guest staying at their hotel for 3 weeks while recovering from eye surgery. Due to the guest’s limited vision, he was unable to drive himself to his doctor’s appointments- without hesitation, Alexander voluntarily made himself available (even on his days off!) to assist the guest with getting to and from his appointments. Alexander even selected to invite the guest over to his home to celebrate the Christmas holidays. To this day, Alexander continues to call him to check in and see how his recovery is going.
Alexander showed true compassion, thoughtfulness, and kindness.
Shout out to Alexander for showing us what a true Happy to Help Hero looks like, truly UNSTOPPABLE!
Upcoming Huddle’s you’ll love!
- Safety for all
- Problem Resolution
- Set the ‘stage’ for guests with team member assistance
Start building your team of Happy to Help Heroes now by implementing your team Huddles today! Huddles are designed to be brief, 5–10-minute team gatherings at the start of a shift. You can do this every day or choose a cadence that fits your team- do what works best for you and your team, just make them fun and engaging. Visit ChoiceU for the most recent Huddle content to share!
Be one of the FIRST Sleep Inn hotels to receive your curated AllTrails List!
Join the waitlist Here!
You may have heard about the exciting new adventure that awaits, if not, check out the press release here! Sleep Inn ® is collaborating with AllTrails to bring your local hiking trails right to the palm of guests’ hands with ease. AllTrails will be developing curated local and hiking trails at all domestic Sleep Inn locations. This is free for hotels and to guests and will be rolling out to locations throughout the summer. Your hotel will be informed when your list is ready. Want to be one of the first? Join the waitlist here.
Getting back to our Roots to Remain Unstoppable!
Guests tell us that cleanliness & condition are the key factors in choosing to stay at your hotel.
We have the resources you need for your team! Including preventative maintenance and deep cleaning checklists for ease of implementation.
Guests tell us that cleanliness & condition are the key factors in choosing to stay at your hotel.
The average rolling 12-month scores for Sleep Inn hotels relating to cleanliness are 88% and for condition 83%. While these are great for the overall brand, 42% of the brand is below this threshold for cleanliness and 44% in condition.
We continue to work diligently to offer relevant training, videos and all the tools and information necessary to set your team up for success!
Choice University has numerous courses available for new and seasoned team members. There is CUTV with a large library of quick, informational videos as leverage for education and training for your teams. You can utilize these for staff meetings or morning Huddles!
Don’t forget the Commitment to Clean Hub! This site was created with your teams top of mind! Within the hub you will find recommended procedures, downloadable checklists for preventative maintenance and deep cleaning that are simple and effective.
Check out these great resources today!