The courses in this school are designed to help you enhance your knowledge and understanding of the skills needed to help you more effectively lead and manage the people in your organization.
Team Leadership and Management
The courses in this learning track are designed to help you create and lead a team that performs to the level your organization needs to be successful. The focus of this content is to help you develop as a leader of others and to provide ideas and suggestions to help create an organization that works effectively together.
Developing a Successful Team
Anyone who is responsible for managing teams will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary aspects of team leadership. In this course, you’ll learn how to develop a team culture early on by establishing team member competencies and working to improve team dynamics. You’ll also learn about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, you’ll learn about the importance of assessing and improving team performance.
Encouraging Team Communication and Collaboration
Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team. To achieve this, clear channels of communication are required for both on-site and virtual teams. In this course, you’ll learn how to demonstrate team leadership by encouraging effective communication and overcoming communication problems. You’ll explore strategies for encouraging team collaboration. Finally, you’ll learn about tools and technologies that are commonly used for virtual teamwork and key considerations for establishing virtual communication guidelines.
Handling Team Conflict
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you’ll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You’ll discover best practice approaches to dealing with conflict. You’ll also explore the tenets of principled negotiation in managing conflict. Finally, you’ll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.
Leading a Cross-functional Team
Many organizations have discovered the advantages of using cross-functional teams, such as diversity of skills, perspectives, and experience, to accomplish their goals. While the diversity inherent to these teams can present certain challenges, successfully managing teams is worth the reward. In this course, you’ll learn about the benefits of cross-functional teams. You’ll also learn about the various development stages of cross-functional teams and the risks at each stage. Finally, you’ll learn about the team leadership skills and abilities a cross-functional team leader should have and best practices for the related teamwork.
Strategies for Building a Cohesive Team
Team cohesion, or the strength of the links between team members, determines how effective teams will be, especially in responding to outside pressures. A team has to be cohesive if its members are to function as a unit, working closely and efficiently to achieve common goals. In this course, you’ll learn methods for effectively building and managing teams that focus on improvements in three areas: communication, cooperation, and trust. You’ll learn specific strategies for improving communication and promoting collaboration among staff members working on a team. You’ll also learn what signs suggest a lack of trust on a team, and how you can show team leadership by using the right techniques to build trust and improve teamwork.
Effective Team Communication
It’s vital to maintain open, effective communication when working on a team. However, it’s all too easy for teams to adopt bad habits. Without realizing how badly it affects your team, you or another team member may communicate in ways that lead to misunderstandings in teamwork, cause unnecessary conflict, keep others from having their say, and prevent collaboration. In this course, you’ll learn about different verbal barriers to effective team communication and strategies for overcoming them. But speaking is only one part of communication; effective team leadership is about listening too. So you’ll also learn about some active listening techniques that can help you be a better listener when managing teams.
Establishing Team Goals and Responsibilities
Everyone working on a team has particular strengths. To get teams to perform at their best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you’ll learn techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members’ competencies, and assign roles based on these competencies. You’ll also learn how to give and receive feedback effectively to improve teamwork so that it strengthens your team leadership and the collaboration between your team members.
Coaching Skills
The courses in this learning track are designed to help you coach and develop your employees to achieve a level of performance your hotel needs. The focus of this content is to help you develop your coaching skills and to help you learn how to empower employees to a higher level of performance and productivity.
Taking Action to Empower Employees
The most successful business leaders know how to empower employees. Empowering employees involves giving them what they need to enable them to do their very best work. This course will cover practical ways you can empower employees so they reach their full potential, boosting job satisfaction and organizational success.
Coaching Techniques That Inspire Coachees to Action
Successful businesses see the development of talent as an essential activity. This course identifies how coaching helps professional growth, how to develop relationships with coachees, assess their needs, and create goals to meet them.
Keeping Your Coachee Committed and Accountable
Productive coaching is essential to professional development. In this course, you’ll learn actions for gaining commitment from coachees, measuring their progress, and how to recognize when they’re ready to move forward on their own.
Developing Successful Coaching Relationships
In a perfect business world, all employees would be ideally suited to their jobs, with skills and aptitudes fully aligned to their roles. In the real world, however, successful leadership requires coaching and mentoring. Leaders must foster a culture conducive to coaching and be capable of stepping into a coaching role when it’s called for. In this course, you’ll learn coaching techniques for building dynamic and purposeful coaching relationships. You’ll learn some coaching principles that will guide you in helping your team members exceed their preconceived limitations and reach their full potential.
Motivating Employees
Motivation is what drives people to accomplish things – at work and in our daily lives. As a leader, your capacity for motivating plays a key element in the success of your organization. These courses help you understand what motivates employees and provides ideas and strategies to help you design and lead a team that is motivated to achieve great things!
Motivating Your Employees
Motivation is what drives people to accomplish things. Without motivation, things simply would not get done. As a leader, your capacity for motivating plays a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization.
Managing Motivation during Organizational Change
A key challenge for managers is motivating and engaging employees during times of organizational change. To survive and grow in volatile markets, organizations have to embrace change; they have to innovate and adapt. However, because change involves uncertainty, it’s stressful, and it can impact employee motivation and productivity – just at a time when an organization needs everyone to pull together and give their best efforts. In this course, you’ll learn change management techniques to help you recognize and manage employee stress, as well as your own stress, during periods of change. You’ll also learn about common reactions to change, and strategies for managing change to enable you to engage, motivate, and support employees.
Leading through Motivation
Regardless of your title or salary, motivating your team can sometimes be a challenge. Leaders have a vital role to play in creating a motivating environment where they and their teams can excel. In this course, you’ll learn about multiple motivation techniques and how to use them to inspire and encourage employees. Conversely, you’ll learn how motivation can be undermined and employees demotivated. You’ll also learn the characteristics of a motivational leader and the actions that organizations can take for motivating people and keeping employees engaged and excited about their work.
Taking the Lead with Workplace Motivation and Engagement
The best leaders are masters in workplace motivation and engagement. In this course, you will learn the characteristics of motivation and engagement, as well as techniques for optimizing both. You will also learn techniques for motivating and engaging yourself and others, in both onsite and remote situations.
Managing Workplace and Team Conflict
Handling conflict effectively is a key skill in the workplace, especially when could threaten organizational goals or employee well-being. In these courses, you’ll learn about various conflict management styles, and discover how managing team conflict quickly and appropriately can benefit both those involved and the organization as a whole.
Handling Team Conflict
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. The survival of a team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In this course, you’ll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You’ll also learn about best practice approaches to resolving conflict and the tenets of principled negotiation. Finally, you’ll learn guidelines for addressing one type of team conflict, lack of trust.
The Many Approaches to Facing Workplace Conflict
When dealing with conflict at work, you need to be able to understand and adapt to the situation. Handling conflict effectively is a key skill in the workplace, especially when it comes to team conflict that could threaten organizational goals or employee well-being. In this course, you’ll learn about various conflict management styles, and discover how managing team conflict quickly and appropriately can benefit both those involved and the organization as a whole. You’ll explore different approaches to conflict resolution, when to use them, and when to adapt your style. You’ll also learn about resolving conflict with difficult individuals.
Facing and Resolving Conflict in the Workplace
The reality of workplace life is that team conflict won’t go away on its own. Handling conflict successfully is no easy task, which is why you need an effective plan for conflict management. Not dealing with conflict in an organized and systematic way will likely cause the conflict to fester, lowering team morale. However, by managing team conflict well, you can quickly nip the problem in the bud. In this course, you’ll learn about the common sources and signs of conflict, as well as a process for resolving conflict when it occurs. You’ll also explore ways to get the conflict resolution process back on track if difficulties arise.
Delegating and Directing Employees
The courses in this learning track will help create an understanding of the essential responsibilities you have when directing and delegating to others. The courses will also provide you with practices you can employ in order to help you meet those responsibilities and help you realize the potential of your entire team.
Effectively Directing and Delegating as a Manager
Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports. It discusses the importance of organizing, as well as communicating for clarity and direction. It also covers the best practices for planning delegation and the techniques you need to carry through with delegation. Finally, the course details the importance of monitoring delegated tasks to ensure employees are on the right track.
Choosing and Preparing Your Delegate
As a manager, it’s all too easy to become inundated with various demands on your time, such as meetings, reports, and e-mails. To manage your time more effectively, you’ll need to delegate some of your tasks. Delegating work not only frees you up for other tasks, it also motivates your team by showing that you trust them with key responsibilities. In this course, you’ll learn about different delegation styles and fundamentals. You’ll explore methods for preparing and launching a delegation. And you’ll also learn how to educate, direct, and authorize delegates appropriately.
Getting What You Expect from Your Delegate
Good delegation results depend on the right level of supervision. In this course, you’ll learn how to supervise and motivate your delegates. You’ll also learn how to respond when things go wrong and provide constructive criticism.
Taking Your Team to the Next Level with Delegation
When delegation is working for your team, how can you take it to the next level? In this course, you’ll explore levels of responsibility you can delegate to further team development. You’ll also learn how to improve your delegation skills.
Developing Employees
Any leader is only as good as the people they lead, and it is the very rare leader whose team is comprised only of skilled experts at every position. For everyone else, employee development is key for effective leadership. In these courses, explore strategies for performance improvement, as well as how to set and maintain high standards.
Developing a Successful Team
Anyone who is responsible for managing teams will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary aspects of team leadership. In this course, you’ll learn how to develop a team culture early on by establishing team member competencies and working to improve team dynamics. You’ll also learn about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, you’ll learn about the importance of assessing and improving team performance.
Leading by Developing People
Any leader is only as good as the people they lead, and it is the very rare leader whose team is comprised only of skilled experts at every position. For everyone else, employee development is key for effective leadership. Individual and team development must be a priority for you and your organization when seeking a competitive edge in the marketplace. In this course, you’ll learn how to use motivational factors and actions for developing your team. You’ll explore strategies for performance improvement, as well as how to set and maintain high standards. You’ll also learn how to overcome common myths about development,and how to mitigate the challenges leaders face in developing people.
Managing Employee Development
Smart companies have learned that supporting continuous learning and self-development among employees reaps dividends in productivity and employee retention rates. As a manager, you’re responsible for developing people, which includes developing talent in your direct reports. In this course, you’ll learn about the benefits of developing employees and assessing how their development needs can be addressed through organizational learning. You’ll then learn how to prepare for and conduct a development meeting that includes the necessary development plan characteristics and support for your employees.
Managing Employee Performance Problems
Effectively handling conflict, whether it’s team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. These courses cover useful techniques and processes for conflict resolution. You’ll learn methods for resolving conflict when dealing with an employee’s difficult behavior.
Detecting and Dealing with Performance Problems
When valuable top performers choose to terminate their contracts to take up more challenging positions elsewhere, it can be a consequence of poor performance management. Identifying a performance problem early and diagnosing it accurately is key to managing performance effectively. You’ve got to involve employees in what might be difficult conversations to discover actual root causes and come up with the best possible solutions. In this course, you’ll learn how to detect, identify, and question problems in your workplace, determine the scope, frequency, and impact when they occur, and diagnose root causes – both external and internal – to help find the best solution and avoid a contract termination of a valuable employee.
Facing the Management Challenges of Difficult Behavior and Diverse Teams
As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It’s inevitable that you’ll encounter difficulties. Effectively handling conflict, whether it’s team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. This course covers useful techniques and processes for conflict resolution. You’ll learn methods for resolving conflict when dealing with an employee’s difficult behavior. You’ll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.
Difficult People: Why They Act That Way and How to Deal with Them
Anything taken to an extreme can be a liability, and this is true of human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative – their glass is always ‘half empty.’ While occasional griping is acceptable, negativity can wear you down.Certain situations trigger extreme behaviors that might be moderated otherwise. And, your own emotional state might be such that your tolerance for any extreme is low. All sorts of situational and personal circumstances can make a somewhat difficult person into an extremely difficult person in no time.
Creating a Plan for Performance Management
Do you know if your team’s goals are consistently being met or if employees are always performing at their peak? Do you dread difficult conversations when there’s a performance problem that needs to be addressed? Effectively managing performance can help avoid termination of employees and boost productivity at all levels of your organization. Challenging and engaging top performers is key, as these high achievers are very valuable to the company and may terminate their contracts to seek challenges elsewhere. In this course, you’ll learn about the factors involved in successful performance management. You’ll explore the phases of the performance management process, critical success factors, and key performance indicators. Finally, you’ll learn about identifying key job requirements when creating a role profile.
Managing a Multigenerational Team
To manage a multigenerational team, managers need to understand the diversity of employees and apply various strategies to get them to work together. By tapping into the potential of this multi-generation diversity, you’ll can create a more productive and collaborative work environment. In these courses, you’ll learn best practices for managing a multigenerational workplace.
Maintaining a Cohesive Multigenerational Workforce
To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this multi-generation diversity, you’ll create a more productive, collaborative, and innovative work environment. In this course, you’ll learn about differences in approaches to work and communication between the main demographic generations: Baby Boomer, Gen X, and Millennial, also known as Gen Y. You’ll also learn strategies to manage your team in a way that ensures team members of each generation feel included, respected, and supported. Additionally, you’ll learn how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multigenerational employees.
Managing Multigenerational Employees
Many influences have shaped the lives and work experiences of various generations, namely the Baby Boomer, Gen X, Millennial (or Gen Y), and Gen Z generations. Because each generation has its own distinct attitudes, priorities, needs, and work habits, managers can get the best from a multigenerational workforce by using strategies that recognize the differences. In this course, you’ll learn about the best practices and successful techniques for managing these multigenerational employees in the workplace. You’ll also explore methods for overcoming multigeneration challenges such as ageism and stereotypes to ensure that all employees feel respected and can make a positive contribution to your organization.