The courses in this school are designed to help you enhance your knowledge and understanding of the skills needed to help you more effectively lead and manage the people in your organization.
Team Leadership and Management
The courses in this learning track are designed to help you create and lead a team that performs to the level your organization needs to be successful. The focus of this content is to help you develop as a leader of others and to provide ideas and suggestions to help create an organization that works effectively together.
The courses in this learning track are designed to help you coach and develop your employees to achieve a level of performance your hotel needs. The focus of this content is to help you develop your coaching skills and to help you learn how to empower employees to a higher level of performance and productivity.
Motivation is what drives people to accomplish things – at work and in our daily lives. As a leader, your capacity for motivating plays a key element in the success of your organization. These courses help you understand what motivates employees and provides ideas and strategies to help you design and lead a team that is motivated to achieve great things!
Managing Workplace and Team Conflict
Handling conflict effectively is a key skill in the workplace, especially when could threaten organizational goals or employee well-being. In these courses, you’ll learn about various conflict management styles, and discover how managing team conflict quickly and appropriately can benefit both those involved and the organization as a whole.
Delegating and Directing Employees
The courses in this learning track will help create an understanding of the essential responsibilities you have when directing and delegating to others. The courses will also provide you with practices you can employ in order to help you meet those responsibilities and help you realize the potential of your entire team.
Any leader is only as good as the people they lead, and it is the very rare leader whose team is comprised only of skilled experts at every position. For everyone else, employee development is key for effective leadership. In these courses, explore strategies for performance improvement, as well as how to set and maintain high standards.
Managing Employee Performance Problems
Effectively handling conflict, whether it’s team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. These courses cover useful techniques and processes for conflict resolution. You’ll learn methods for resolving conflict when dealing with an employee’s difficult behavior.
Managing a Multigenerational Team
To manage a multigenerational team, managers need to understand the diversity of employees and apply various strategies to get them to work together. By tapping into the potential of this multi-generation diversity, you’ll can create a more productive and collaborative work environment. In these courses, you’ll learn best practices for managing a multigenerational workplace.