HOST: Hotel Operations Success Training

This Choice Hotels comprehensive online certification program is designed for leaders who are responsible for the daily operation and management of a Choice-branded property. The HOST Program is available to owners, general managers, and other property managers.

We know how valuable your time is so we make getting your hotel operation certified easy! Choice University’s Hospitality Operations Success Training (HOST) program is virtual and completely online – no travel and no time away from your hotel is required.

To earn the HOST Certification, you need to complete the following:

  • Complete the eLessons and videos on  (you’ve probably completed some of them already!)
  • Participate in eight live virtual workshops
  • Complete knowledge application activities at your hotel
  • Pass three short online exams

Program Features:

Certification Requirement

It’s not just GM certification! We know there may be many others at your hotel that help manage operations so we’ve made sure those individuals are equipped with skills to successfully do that. Choice accepts HOST certification from any manager-level employee (assistant general manager, front desk manager, etc…) at your hotel to fulfill your brand’s operations certification requirement.

Ideal For Your Entire Management Team

HOST topics center on principles every manager-level employee should know. In fact, we encourage you to enroll your entire management team!

Self-Paced Online Training Modules

Customize your own learning path! We know that many of you have already completed a few of the eLessons and videos required for certification. That’s great! You can skip those or take them again for review; we’re leaving your professional development in your hands.

Interactive Virtual Workshops and Activities

HOST includes eight Strengthen Your Skills Virtual Workshops. Just like an in-classroom workshop, you can still ask the facilitator questions, converse with your peers, and yes—access homework activities. Choice University Learning Facilitators are experts in hospitality operations training and are rooting for your success. Don’t be shy to ask for help before, during, and after your sessions. In most cases, after participating in a virtual workshop, you will be required to apply your knowledge through an online activity.

Online Exams

The program consists of three short, online exams. If you don’t pass an exam — don’t fear! You can find out which questions you missed what concepts you might want to revisit or you can retake the exam right away.

How to Register

The HOST program is available to all owners, general managers, assistant general managers, front desk managers, operations managers, sales managers, and housekeeping managers. 

Register for the HOST Certification Program 

We look forward to seeing you and your management team online soon!


For more information or questions please please email us at and Choice University Learning Facilitators will contact you within 1-2 business days.

Updated on July 20, 2022

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