AGM: Assistant General Manager Definition: The Assistant General Manager (AGM) assists the General Manager (GM) in his/her day-to-day operations of the hotel (administrative duties,...
AHLA: American Hotel and Lodging Association Definition: Is an industry trade group with thousands of members including hotel brands, owners, management companies, Real Estate Investment Trusts...
ALOS: Average Length of Stay Definition: The total room nights in a hotel or segment divided by the number of reservations in the hotel or...
Area of Protection (AOP) (Franchise) Definition: The geographic area which is designated by a franchisor, and granted to a franchisee, in which no directly competing...
Average Published Rate (API) Definition: The average published rate is measured by averaging the range of published room rates for various room sizes (single,...
ASTA: American Society of Travel Agents Definition: Is a trade association which was formed to represent and defend the business and regulatory public policy interests of...
AV: Audio Visual Definition: Projectors and other equipment used to create visuals and sound in presentations. Equipment needs are listed in the Banquet...
AV: Audio Visual (Equipment) Definition: Projectors and other equipment used to create visuals and sound in presentations. Equipment needs are listed in the Banquet...
B&B: Bed and Breakfast (Inn) Definition: An independently owned and operated property that typically includes breakfast in the room rate; 20 rooms or fewer and...
B2B: Business to Business Definition: Also known as eCommerce, is the exchange of products/services between businesses. Example: Your hotel purchases products online from HD...