MAI: Merchant Acquirer Initiative Definition: The Merchant Acquirer Initiative (MAI) introduced by Choice Hotels is designed to simplify payment processing and help deliver operational...
Medallia – Guest Insight System (GIS) Definition: Medallia is the guest satisfaction system customized for Choice Hotels’ Guest Insight System (GIS). The GIS/Medallia invites your guests...
MLOS: Minimum Length of Stay Definition: An inventory control mechanism used to optimize stay patterns, primarily to ensure that a peak demand night does not...
MOD: Manager on Duty Definition: The individual on the hotel property responsible for making any management decisions required during the period he/she is the...
MPI: Market Penetration Index Definition: A metric used to determine whether the property is achieving its fair share of occupancy as compared to a...
MPI: Meeting Planners International Definition: One of the largest meeting and event industry associations worldwide, providing education, experiences, and relationships to help members produce...
MPR: Minutes Per Room Definition: The average number of minutes required to clean a guest room. Determined by the following computation: total number of...
NOI: Net Operating Income Definition: A company’s operating income after operating expenses are deducted but before income taxes and interest are deducted. If this...
Occupancy (OCC) Definition: Percentage of available rooms sold during a specified time period. Example: Occupancy = Rooms Sold divided by Rooms Available...
On-The-Job (OTJ) Training Definition: A training process in which the employee is shown and practices a task while performing their job, allowing employees...